This company owes me $125 for a service that I did not receive. I recently attended a dance competition with my 8 year old at Sheer Talent. I paid for my daughter to attend a convention with the dance company on Sunday the 26th. However, while the competition was being run I observed judges flipping each other off in front of the children (others younger than mine), 2 male judges grinding on stage as a joke at an awards ceremony for young children, children and teenagers being forced to hug all three judges (they actually refused to proceed with the awards until the children that tired to avoid this to come back up and hug them, which borders on harassment), and the director yelling at his confused employees. These same judges were the teachers at the convention. I was not comfortable having my child being taught and subjected to this inappropriate behavior for her age and requested a refund on Saturday. The owner of the company refused to even speak with me and simply replied thank you for your comments contact your own studio director. Three parents pulled their children and calls resulted in the same thing, they don’t speak to anyone other than studio owners. Considering I paid for the service I find this ridiculous. There was not a notification, nor did I sign anything stating this fee could not be reimbursed.
Lost awards, studios competing working as the behind stage contact and moving their own dancers up to get out earlier after the comp started late (awards ended at 1AM with no apologies for starting late), missing large numbers of routines in adjudications and lengthy delays to figure it out, and a lack of a male dressing room resulting in dads coming in and out of the room (their site says they assign them, but the indicated at the event they do not), this was an overall complete nightmare and waste of my money. The judges were complaining in front of parents about how long they had to be there. No customer service.
By far the worst competition I have attended with my daughter. From start to finish was a horrible experience. Staff was rude and unprofessional. Vulgar language and hand gestures used in front of young dancers, rude customer service. Judges forcing girls to hug them on stage. Mistakes made when issuing awards, calling wrong awards, losing awards. Did not run even close to program – for time or in order. Competing studios allowed to run backstage check ins. The list goes on – this company owes me $125 for services I did not get. The judge smacking gum and demanding hugs was the one to be teaching classes! I will not have my daughter learning from inappropriate teachers! When you try to get customer support – they refuse to deal with parents, and will only talk with directors.. horrible all around.